Thank you for visiting www.kuka-me.com. The following terms and conditions govern the use of the site and the purchase of goods and services from the site. Please read them carefully before continuing to use the rest of the site. You must be at least 18 years of age to use the site, unless you are doing so under the guidance of a parent or guardian. In these terms and conditions "you" refers to the person using the website and "we" or "us" refers to kuka-me ltd . We reserve the right to amend these terms and conditions, so please check them occasionally. If we make substantial changes we will notify existing customers by email.

1. PLACING AN ORDER
When you place an order, you are placing an offer of payment in return for goods. A binding contract of sale, or purchase agreement is only formed once an order is accepted online, and you receive a 'confirmation of order' email. Please keep this for your records. Orders are accepted at our sole discretion. Orders are usually accepted if credit card authorization has been confirmed, the order reflects current pricing and the products ordered are in stock. Your account will only be charged once the order has been dispatched, although for gold pieces we may hold the amount on your card at the time of order. If, in exceptional circumstances, we are unable to fulfill an order we have accepted, we will notify you by email and cancel the agreement.

2. CANCELLING AN ORDER
If you would like to cancel an order before it has been dispatched, please contact us as soon as possible, quoting the cardholder's name, the billing address and the order reference number, shown on your "confirmation of order" email. Please contact us by emailing info@kuka-me.com. If your order has already been dispatched, please follow the instructions for returns, shown below.

3. PRICING
The prices on our website are displayed in British pounds sterling although prices in US dollars or Euros may be viewed by selecting them on the currency conversion button on the left-hand side of the screen. For orders placed in the United Kingdom (UK) or the European Union (EU), Value Added Tax (VAT), currently charged at 17.5% will be added at checkout; appropriate taxes will be added for all other locations. Please refer to the "Shipping and Returns" page for postage and packaging prices.
Prices are set in British pounds sterling and the prices in US dollars and Euros are pegged to the pound.
We endeavour to set fair and competitive prices, which may be altered at the start of a new season to accommodate a changing market and fluctuating exchange rates. The price you will be charged will always be the price that was displayed on the website when you placed the order.

4. PAYMENT
Once we dispatch an order, we will charge your account and send you an email confirming dispatch and receipt of payment. Please keep this email for your records. You will own the goods, once we have received correct payment. Payment is accepted from all major debit and credit cards via PayPal or Google checkout mechanisms, as specified on the payment page of the checkout process. Payment is accepted in British pounds sterling, US dollars, or Euros.

5. SECURITY
We use PayPal and Google's secure payment gateways and our site is built and hosted with Volusion, using industry standard encryption so they cannot be viewed by website administrators. We do not store debit and credit card details.

6. DELIVERY
Please see our "Shipping and Returns" page for further details about delivery times, costs and locations. Within the UK and the EU, deliveries are made and guaranteed by Royal Mail Special Delivery. All other deliveries are made and guaranteed by Federal Express.We will send you a "confirmation of payment and dispatch" email once your order has been dispatched which will contain an estimated delivery date and a Royal Mail or Federal Express tracking number. Please retain this email for your records.
We would like to assure you that we will always endeavour to deliver parcels on time. However, delivery times are for general guidance only. Circumstances beyond our reasonable control may result in a late delivery and we will not be held liable in such an event.
Please ensure that the delivery address you provide in the checkout process is accurate and someone is available at the address to receive and sign for the delivery.
Please note that we are unable to deliver to PO Boxes or military bases and we reserve the right to cancel a purchase agreement if we are unable to deliver to the address provided in the checkout process.

7. RETURNS
We hope that you are completely satisfied with our products and services, and we will endeavour to ensure this is the case. However, you may make a return for refund or exchange, free of charge, within 14 days of the delivery date, if goods are returned unworn and undamaged.
Please note, you have a legal obligation to keep goods in your possession until returned - except in the case of gifts, and to take reasonable care of the goods when they are in your possession. Please kindly store your item/s in the soft cloth pouch provided, to protect them from light, hard surfaces and dust. For hygiene reasons we are unable to accept returns of earrings with posts for pierced ears, unless they were damaged or defective at the time of delivery. Please follow the instructions enclosed in your parcel to make a return. Making a return does not affect your statutory rights.
If you wish to return a gift, or have received a damaged item, or an item in error, please refer to the relevant sections below.
A refund of the price of returned goods will be made to the purchaser upon request, once we receive the returned item/s. If you would like to make an exchange and the purchase price of an item you select for exchange differs from the original purchase price of the returned item/s, the purchaser's account will be credited or charged to make up the difference.

8. RETURNING A GIFT
If you wish, you may return a gift free of charge within 14 days of the delivery date if it is returned undamaged and unworn. A refund can only be made to the original purchaser upon request. We cannot refund or credit the account of a gift recipient.
Alternatively, we can exchange the gift if it is returned undamaged and unworn within 14 days of the delivery date. If the purchase price amounts to less than the original purchase price of the gift, the difference will be refunded to the gift purchaser at their request or given in the form of a gift card to the gift recipient or purchaser. If the purchase price of an item chosen for exchange, amounts to more than the purchase price of the original gift, the difference will be charged to the gift purchaser or the gift recipient, subject to their request.
If you prefer, you can request a gift card, at the full value of the gift as an alternative to making an exchange. Gift cards are redeemable at any time of year, except for the month of December.
If you wish to return a gift, we request that you keep the goods in your possession until you return them and to take reasonable care of the goods when they are in your possession. Please follow the instructions enclosed in your parcel if you wish to make a return. Making a return does not affect your statutory rights.

9. DAMAGED ITEMS
If you receive an item in error, or faulty goods, please accept our sincere apologies, and follow the instructions contained in your parcel to make a free return. Upon receiving the faulty item we will dispatch a replacement item. If a replacement is unavailable you may request a different product of similar value or a refund. We reserve the right to determine whether an item is faulty, and therefore whether a return can be accepted for refund or exchange after 14 days from the delivery date. Making a return does not affect your statutory rights.

10. WARRANTY
Kuka-me products are of the highest quality and covered by a two-year warranty from the date of receipt. If the delivered goods prove defective within this period you may return the item and we will have it repaired or replaced, except in cases when damage has resulted from improper treatment. We reserve the right to determine whether an item is faulty, and whether to repair, exchange or replace the item. If the jewellery care advice, specified below, is followed, your kuka-me pieces should remain in excellent condition for many years.

11. JEWELLERY CARE
In order to keep your kuka-me jewellery pieces in beautiful condition, we recommend that you store them in the soft cloth pouches provided, when they are not being worn. Please keep them dry and remove them when washing, swimming or cleaning with chemical agents. These measures will help to protect them from light, dust, moisture, hard surfaces and chemical abrasion, and will prevent jewellery from becoming scratched, tarnished, discoloured or accumulating bacteria. If a piece does become slightly tarnished over time, you can clean it by gently rubbing it with an old toothbrush, a little water and a drop of washing up liquid, and then drying it thoroughly before use.

12. PRIVACY POLICY
When a visitor to the site gives us their email address, or sends us email correspondence, we retain their email address. We do not share our email lists with any third parties. We may very occasionally email you regarding orders, transactions, events and your customer relationship with us. You may at any time choose to opt-out of receiving emails by contacting us at info@kuka-me.com and requesting to be unsubscribed.
We retain information provided by our site visitors, such as transaction information and contact details, for our records. We do not share this information with third parties.
If you request a catalogue or party invitation to be mailed to your postal address, you will be placed on the kuka-me mailing list and may very occasionally receive mailings from us. We do not share our mailing lists with any third parties. At any time, you may choose to opt-out from these mailings by contacting us at info@kuka-me.com and requesting to be unsubscribed.

13. TRADEMARKS AND COPYRIGHTS
All designs, including the kuka-me box are the property of Kuka-me Ltd and must not be reproduced, resold, copied, distributed or displayed without written consent from us.

14. THE WEBSITE
We own the copyright of the contents of this website, including the images. You may not distribute, republish, display, post or transmit any part of the website without written consent. You may print or download content for your own personal and non-commercial use. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take precautions in this respect. The site may contain links to external websites and these links are not under our control. We cannot be held responsible for such websites and cannot make guarantees about them.
We will try to ensure that the website is always available, however we will not be liable if the website is not available. We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if: there is a change in the law that limits our ability to provide the site or events beyond our control stop us providing the website, such as technical difficulties.
If you would like to print pages from the website, we recommend that you print in a landscape format, and if you have trouble reading the text in taupe, please print in black and white. Please note: the weights and dimensions specified on the website are approximate and provided for general guidance only.

15. PHOTOGRAPHY
The size and colour of photographic images displayed online vary from one computer monitor to the next, depending on its technical properties. While our website is as accurate as possible, we will not be held liable if the colours and sizes of the real items do not match those seen on your computer screen exactly.

16. HEALTH AND SAFETY
Please keep our products out of reach of small children at all times in order to protect them from choking or injury. We recommend that you remove kuka-me jewellery before going to sleep.

17. LIABILITY AND APPLICABLE LAW
UK law shall govern the purchase agreement and the parties irrevocably submit to the exclusive jurisdiction of the UK courts. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. We take no responsibility for any loss or damage suffered as a result of our goods or services, except as required by UK law.

Thank you for taking the time to read our Terms and Conditions.

COMPANY DETAILS

UK
5 Elgin Crescent
London,
W11 2JA
Registered Company No. 6675071
VAT No. 939 6942 62
To contact us, please call 0207 792 4840, or email info@kuka-me.com